FAQs

When will my Kleynimals ship?

We strive to get your Kleynimals to you as quickly as possible! As you can imagine, engraved items take a bit longer.

Please allow 3 weeks if you selected an engraved item.  Items without engraving will typically ship within 72 hours, unless there are unforeseen circumstances. We will notify you in case of any delays.  Please note that delivery dates are not guaranteed.  We do not ship on weekends or holidays.

Can I change or cancel my order?

If you need to change or cancel an order, please call us at: (866) 873-1780 within 24 hours after placing your order.

Do you offer gift wrap?

In the interest of our environment, we do not. But, our packaging is really cute, if we do say so ourselves!

Can you include a gift note?

We have a nice gift card that we will hand write and include for you upon request. Just let us know what you would like included in the “notes” area when you order.

I am sending a gift, do you include a receipt?

NO! In fact, we never include a receipt unless specifically asked, gift or not. We feel that extra piece of paper can be spared since you will receive an automated online receipt and we maintain online purchase records. We can always track down an order that has been placed through us!

What method of shipping do you use and what are the costs?

We use the United States Postal Service First Class, Priority Mail or Priority Express. It typically costs between $2-$8 to ship in the US.

Please note that your Kleynimals will arrive in minimal packaging.  We simply use a recycled padded envelope and our logo muslin bag in an attempt to create less waste for our Earth.  Please reuse both the padded envelope and the muslin bag… and if that doesn’t suit you, please recycle!

In what other countries can I find Kleynimals?

We have a store that sells Kleynimals toy keys in New Zealand that is listed on our Retail Locations page.  Our toy keys are available for shipping within the US and to Australia.  Our rattle and flatware are now available for shipping to  Canada, the UK, the EU and a few other countries.  Please contact us directly to learn how to purchase our products internationally.

Why can I not purchase Kleynimals toy keys in Canada or the EU?

When I first designed Kleynimals, I was very focused on ensuring the safety of the product (as I still am and will always be).  Thus, I had several conversations with the US Consumer Product Safety Commission to determine the size and shape required for toy keys.  What I did not realize, at that time, is that every country has its own different size and shape requirement, as well as classification of toy keys.  In the US, we consider them to be toys that need to pass the small parts test.  In Canada and the EU, toy keys are considered a rattle, which requires a different test altogether.  Sometimes, learning can be painful.  In Canada I had to learn the hard way .

The great news is that I FINALLY have another option in Canada and the EU… our new rattle! We like to call our rattle “Zookeeper Keys,” and it is a great alternative to our original design.

My child dropped Kleynimals and they have a rough spot, what can I do?

We love nail files… you can buff away any rough spot that has occurred from “a little too much love” with this simple tool!